Refund Policy

1. Ice Bath Chiller & Ice Bath Tub

Return Window

Returns are accepted within 30 days from the date of delivery.

Return Conditions

  • Products must be unused, in new condition, free from scratches or dents, with all accessories included, and returned in the original packaging.
  • Once filled with water, the product cannot be returned. Customers may inspect or test the product dry before deciding.
  • Consumables (such as filters, apparel, towels, etc.) are non-returnable.

Damaged or Defective Products

  • Please inspect your order upon receipt. If you find damage, missing parts, or a quality issue, contact us within 90 days of delivery with photos or videos.
  • Issues reported after 90 days or damages caused by misuse are not eligible for return.

Shipping & Fees

  • Manufacturer defect or shipping damage: Return shipping and replacement/repair costs will be covered by us.
  • Customer-initiated returns (e.g., change of mind): Customer bears return shipping cost + 10% restocking fee.
  • International duties and taxes are non-refundable.

Exchanges

  • We do not offer direct exchanges. To change a product, please return and place a new order.
  • Replacement units do not reset the warranty period.

Return Process

  1. Contact our support team at support@splame.com with your order number, purchase date, reason for return, and supporting photos/videos.
  2. Once approved, we will provide a Return Authorization (RMA) number and return instructions.
  3. Ship the product back as instructed (customer pays shipping if not due to product fault).
  4. Refunds will be processed within 7–10 business days after inspection (minus any applicable restocking fee).

2. All-in-one Plunge

Return Policy

Because this product is shipped internationally, returns are not accepted for customer reasons such as change of mind, wrong size, or personal preference.

Defective Products

  • If the product has a manufacturing defect or damage and we are unable to provide an effective repair or replacement solution, a return and refund will be accepted.
  • In such cases, we will cover return shipping costs and issue a refund to the original payment method after product inspection.

Non-Returnable Situations

  • Customer misuse, neglect, or unauthorized modifications.
  • Products returned without prior approval or without the provided RMA number.